FAQ
Find answers to our most frequently ask questions. Didn't find the answer you're looking for?
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Find answers to our most frequently ask questions. Didn't find the answer you're looking for?
BUZZ is caffeinated skincare built for real life. Simple routines, high-performance formulas, and hydrating products designed to wake up your skin the same way your morning coffee wakes you up.
Caffeine helps reduce the appearance of puffiness and fatigue while supporting a brighter, more refreshed look. It also provides antioxidant benefits that help energize tired-looking skin.
BUZZ is made for everyone. No gendered formulas. No complicated steps. Just effective skincare that fits into real life.
We focus on simple routines, effective formulas, thoughtfully chosen ingredients, and a brand lifestyle that matches your day. BUZZ is built for high-energy days, the 3pm slump, and skin that needs hydration without heaviness.
BUZZ products are designed for all skin types. Our formulas are lightweight, hydrating, and intended to be comfortable for daily use.
Yes. BUZZ products are made with carefully selected ingredients and without unnecessary additives. All formulas are cruelty-free and designed for safe, daily use. Because definitions of “clean” vary, we encourage customers to review ingredient lists to ensure products are right for their individual needs.
Yes. All current products are cruelty-free.
Some BUZZ products contain nut- and seed-derived ingredients such as coconut oil, shea butter, sunflower seed oil, and castor seed oil. Please review individual ingredient lists if you have allergies or sensitivities.
BUZZ products feature a soft, warm, and subtle signature scent. If you prefer fragrance-free options, let us know. We’re always open to feedback and future formulations.
While none of our ingredients are known to be unsafe, we recommend consulting your healthcare provider to determine what’s best for you.
BUZZ formulas are designed to be lightweight and breathable when used as directed.
Many customers with sensitive skin use BUZZ products comfortably, but we always recommend patch testing if you are highly sensitive.
Glide onto clean, dry skin wherever hydration is needed. Use in the morning, at night, post-workout, while traveling, or during the 3pm slump.
Mist evenly over skin before skincare, over makeup, after the gym, during travel, or anytime you need a refreshing reset.
Yes. BUZZ products are designed to layer easily with other skincare and fit seamlessly into your existing routine.
BUZZ is available exclusively on our official website and verified BUZZ social shop links. We do not sell through third-party retailers at this time.
Orders typically process within 1–3 business days. Standard U.S. shipping usually takes 3–5 business days, depending on location.
At this time, we only ship within the United States. International shipping is coming soon.
You’ll receive a tracking link by email once your order ships.
If you ordered directly from our website, you can request a return for unused and unopened items within 30 days of delivery. Because our products are personal care items, we’re unable to accept returns on products that have been opened or used.
To get started, just reach out within 30 days of receiving your order and include your order number. We’ll take it from there and help however we can.
Yes. We’re happy to offer exchanges on unused and unopened items within 30 days of delivery, depending on availability.
Exchanges will be processed once the product is returned and received by our team at our discretion.
We’ve got you. Please contact us within 7 days of delivery with your order number and a few photos, and we’ll work with you to make it right.
We accept returns on unused and unopened products within 30 days of delivery. For safety and hygiene reasons, we can’t accept items that have been opened or used.
Email our support team with your order number and the item you’d like to return. If approved, we’ll send next steps and a prepaid return label.
If your return is approved, a prepaid label will be provided. Return shipping costs are deducted from your refund unless the return is due to our error.
Yes. Exchanges for unused and unopened items are available within 30 days.
Exchanges will be processed once the product is returned and received by our team at our discretion.
Once your return is received and inspected, refunds usually appear within 5 to 10 business days, depending on your payment method.
BUZZ products are currently sold only through our website. Purchases made through third-party sellers are not eligible for returns or refunds.
We start processing orders pretty quickly, but if you need to cancel, contact us as soon as possible. We’ll do our best to help if your order hasn’t shipped yet.
We always aim to be fair and flexible, but we reserve the right to limit or refuse refunds if we see repeated or excessive return activity.
Follow us on Instagram and TikTok at @buzzskincareco for new product drops, behind-the-scenes content, and updates.
Creators and partners can reach out via our contact page or send us a DM on social.
Most BUZZ packaging is recyclable through curbside programs, depending on your location. We’re also exploring future take-back and recycling initiatives.
Sustainability is a priority for us, and we’re continuously improving our materials and sourcing. More updates will be shared as the brand grows.
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