Shipping & Returns


Shipping

Where We Ship
BUZZ currently ships within the United States only. International shipping is coming soon.

Processing Time
Orders are typically processed within 1–3 business days (excluding weekends and holidays).

Pre-order exception:
The 1–3 business-day processing timeframe above applies to regular in-stock orders. Website/preorders open August 31, 2026. Preordered products are expected to ship no later than the week of September 14, 2026.

Shipping Time
Once shipped, standard U.S. delivery usually takes 3–5 business days, depending on your location.

Order Tracking
As soon as your order ships, you’ll receive a confirmation email with a tracking link so you can follow your BUZZ every step of the way.

Where to Buy
BUZZ is sold exclusively through our official website and verified BUZZ social shop links. We do not sell through third-party retailers at this time.

Returns & Exchanges

We want you to feel good about your BUZZ order. If something’s off, we’re here to help—within reason and with hygiene in mind.

Return Eligibility

  • Returns are accepted on unused and unopened products only

  • Requests must be made within 30 days of delivery

  • Because BUZZ products are personal care items, opened or used products cannot be returned

How to Start a Return
Email our support team (hello@buzzskincareco.com) within 30 days of receiving your order and include:

  • Your order number

  • The item(s) you’d like to return

If approved, we’ll send next steps along with a prepaid return label.

Return Shipping

  • A prepaid return label will be provided for approved returns

  • Return shipping costs are deducted from your refund unless the return is due to our error

Refund Timing
Once your return is received and inspected, refunds typically appear within 5–10 business days, depending on your payment method.

Exchanges

We’re happy to offer exchanges for unused and unopened items within 30 days of delivery, based on availability.

  • Exchanges are processed after the original item is returned and received

  • All exchanges are handled at our discretion

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, we’ve got you.

Please contact us within 7 days of delivery with:

  • Your order number

  • A few clear photos of the issue

We’ll work quickly to make it right.

Order Cancellations

We process orders fast, but if you need to cancel, reach out as soon as possible.
If your order hasn’t shipped yet, we’ll do our best to help.